Payment Terms and Conditions

Payment safety and security

Your details are safe on Flatmates.com.au, we use 256-bit encryption meaning your password, card details and all other content is secure. We do not store any credit card details. All payments on Flatmates.com.au are one-off and are processed by Stripe who are backed by NAB in Australia. We are an Australian owned and registered company who abides by the laws and policies of Australia.

Mobile number access

For the protection of our members, you must verify your own mobile to access another member’s number. Allowing access to your mobile number is optional, and therefore, not all listings will have a number available.

Held Messages

If you have sent or received any messages that required Early Bird access these are held until you upgrade, as soon as you upgrade all these messages are released.

30-day Guarantee

We are so confident that you will find the room or flatmate you are looking for in 30 days that if you don’t we will give you another 30 days for free. The guarantee will be applied automatically by our system two days prior to your paid plan expiring. To qualify for this guarantee you need to have at least, but no more than one (1) property and/or personal listing with at least one (1) photo, active on the site. This guarantee does not apply to, members with more than one (1) property listing, or members who are continuously short term renting properties or rooms.

Should your guarantee not apply and you believe it should have, please contact us at support@flatmates.com.au.

Refunds

Access to upgraded services on Flatmates.com.au is instant and upgraded members will receive immediate access to these benefits. Therefore, Flatmates.com.au cannot offer a refund on upgraded packages.

If a loss of service to flatmates.com.au occurs then compensation will be in the form of an extension of your membership and not a refund. If a member is blocked from Flatmates.com.au due to a breach of our terms of use then that member forfeits the remainder for their membership and no refunds will apply.