To activate or edit your listing click Your Account (your name) > then select the listing under ‘Your Listings’ in the centre of the dashboard. At the right of the next page will be a button to Activate. To deactivate, you can follow the same steps, except the button will display “Deactivate.”
Edit options appear under each section of the listing.
Photos can also be added and removed in this section at the top.
If your listing is already deactivated, you can follow the same steps as above to delete your listing. Click Your Account (your name) > then select the listing under ‘Your Listings’ in the centre of the dashboard. To the right of the next page will be a button to Activate. Underneath this, you will see a button that says “Delete listing.”
To delete your account, click Your Account (your name) > then select “Account settings.” At the bottom of account settings, you will see a button to “deactivate or delete account.” From the following pop up, select “delete my account.”
All Free accounts that have been inactivate for more than 7 days will receive an email notification asking them if they are “still looking?”. If a member fails to log in within 48hrs of that email being sent, their listing will be deactivated. This is to ensure that all listings on the platform are live and available.
All accounts that have been inactive for more than 3 years will be automatically deleted by our system.
Guarantees are applied automatically at the expiration of your purchased plan. To qualify for your guarantee you must have a profile picture and no more than one active property listing.
Should your guarantee not apply and you believe it should have, please contact us.
The Flatmates.com.au team are unable to provide advice or guidance for individual situations.
For all the information on tenancies and sharing in your state please see our legal guide section.
Flatmates.com.au is a site that can be used for free.
Upgrading allows you to contact all members, view available mobile numbers, have your listing advertised on realestate.com.au and list multiple properties. Upgrades cannot be held or frozen. For more information please see Why Upgrade
SMS verification can take up to 30 minutes to be delivered depending on your country or provider. When you receive the code, please ensure your code is entered correctly and in full.
If you close the screen to enter your code, you will need to request a new code. Only the most recently requested code will work.
If you have not received a verification SMS please contact us with your mobile number (including country code), so we can ensure it was entered into the system correctly.
As part of our upgrade service, paid members can access “verified members mobile numbers.”
If you do not wish for members to access your mobile number, you can change this access in account settings. Click Your Account (your name) > then select the ‘Account settings’ from the dropdown menu. Here you can de-select the option to “allow all verified members to access my mobile number.”
All new and edited listings go through security checks, formerly known as moderation, to ensure they don’t contain anything prohibited. From time to time, your account may also be checked by our system and team. These checks are to ensure the safety of all members on the site.
This process should only take a few minutes, however, if anything is picked up by the system it will need to undergo a manual check. Depending on the time of day or the length of the queue, this can take longer to process.
Please be patient, our team will approve your listing as soon as possible.
For tips on how to use the site and how to list yourself or place, please see our helpful guides.
You can report a listing via the “Concerned about this listing” link at the bottom of every listing.
You can also report a member via the report member link in your messages. Click the three dots in the message header to access this link.
All feedback is received in confidence.
Adblockers can interfere with the payment system. Please disable any Adblocker for our site. Please also ensure you are using the most up-to-date version of your browser and operating system.
Anyone who contacts you via the site is a registered member and have undergone the same verification process as you.
However, not all members will have a public profile about themselves. Some of these members may have just signed up and verified an account to contact you, so they may not know about a profile until they’ve sent their first message. You can always reply to these members through the messaging system.
Your listing will become free to message after 14-days active on the site or when you upgrade your account, whichever is sooner.
If you have a free account, the listing will automatically become free to message after 14 full days. If you deactivate the listing at any point, the counter will re-start. Flatmates.com.au cannot provide updates or change the date of your listing going free to message.
If you have a bug or issue to report, please contact us. To help us investigate and resolve the issue as quickly as possible, please also provide us with the device and browser you were using at the time.
Screenshots or URLs are appreciated and may help us identify the issue faster.
If your question hasn’t been answered here, please contact us.
Our team are on hand to answer any queries from 9am – 10pm (AEST). You can also email us at email@example.com