How to Guides

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Frequently Asked Questions

If you have a question or need some help, please take a moment to read through our Frequently Asked Questions. How do I activate or edit my listing? To activate or edit your listing click You...

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What is response rate and how do we calculate it?

How is it calculated? Your response rate is the percentage of conversations you have responded to over the past 30 days. New messages are given a grace period of 24 hours before they are counted...

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Tips to renting your spare room

With over 9 million searches per month, listing your place on Flatmates.com.au is the best way to find the right flatmate. Show off your place Having a listing is essential to finding a flatmat...

How to protect yourself

Follow our helpful tips and find your new place with confidence. How do I protect myself from scammers? Always make contact through the website Scammers will always try to get you to immediatel...

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Do I have to upgrade?

Flatmates.com.au can be used for free and there is no requirement to upgrade to successfully find flatmates. If you’re looking to list multiple properties, increase your options or speed up your se...

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How to conduct a video tour

Ever wanted to star in your own episode of MTV’s Cribs? Well now’s your chance. Create your own video tour of your home and your flatmates to help replace the need for in-person inspections. Due...

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How to add rooms to existing listings

There may come a time when you need to advertise more than one empty room in your share house. If this is case, you can simply add an additional room to your existing listing, rather than making a ...

Account Verifications

Verifying your account can help build trust with other members, resulting in more enquires and replies. It also helps our moderation team keep the community safe. Mobile verification (Required) ...

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New: Monthly and Yearly Pro Plans

Whether you’re a professional landlord, agent or accommodation provider, the Pro Plan is your way to list multiple properties on Flatmates.com.au.  Our new monthly and yearly Pro Plans have been...

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Flatmate Inspections

Flatmates.com.au have introduced a new feature to help you set-up, book and manage your inspections. Gone of the days of having your inspections scrawled onto a piece of scrap paper or to wait aro...

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Boost FAQ

Looking to rocket your listing to the top of room search results? Boost your property listing! Boost is a feature that allows you to place your listing at the top of your suburb room search resu...

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