How to Guides

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ID Verification FAQ

Looking for the perfect flatmate or share house can be tricky, particularly when you don’t know the person you’re moving in with. At Flatmates.com.au, we know trust plays a big part in searching fo...

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How international students can avoid being scammed and stay safe when renting in a share house

Welcome to Australia! We’re so happy to help you on your journey in The Great Southern Land. Before you find your share house, there are a few hints, tips and safety tricks to be aware of, so read ...

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Do I have to upgrade?

Flatmates.com.au can be used for free and there is no requirement to upgrade to successfully find flatmates. If you’re looking to list multiple properties, increase your options or speed up your se...

How to increase your response on a property listing

Pictures Having pictures on your listing is the best way to get potential flatmates interested. We don’t limit the number of images you can have on your listing, so feel free to include as many as...

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Draft listings FAQ

You’ve been drafted! Here at Flatmates, we’ve just released our draft listings experience, which means if you’re a busy millennial and can’t finish your listing in one go, you can save it and come ...

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Flatmate Inspections

Flatmates.com.au have introduced a new feature to help you set-up, book and manage your inspections. Gone of the days of having your inspections scrawled onto a piece of scrap paper or to wait a...

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Monthly and Yearly Pro Plans

Whether you’re a professional landlord, agent or accommodation provider, the Pro Plan is your way to list multiple properties on Flatmates.com.au.  Our new monthly and yearly Pro Plans have been...

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How to conduct a video tour

Ever wanted to star in your own episode of MTV’s Cribs? Well now’s your chance. Create your own video tour of your home and your flatmates to help replace the need for in-person inspections. Due...

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What is response rate and how do we calculate it?

How is it calculated? Your response rate is the percentage of conversations you have responded to over the past 30 days. New messages are given a grace period of 24 hours before they are counte...

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Frequently Asked Questions

If you have a question or need some help, please take a moment to read through our Frequently Asked Questions. How do I activate or edit my listing? To activate or edit your listing click Your...

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How does it work?

It’s easy to rent out your room or find a place with Flatmates.com.au. But if you’re after a bit more advice on how to get the most out of our platform, read on. Flatmates.com.au is a peer-to-pe...

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