Spotlight FAQ

Looking for a place & keen to give your listing more visibility? Spotlight it!

What is spotlight?

Be seen first. Spotlight is an app feature that places your listing front and centre in your ideal suburb for 7 days.

How does it work?

Spotlight gets you in front of more potential flatmates, faster. While it’s active, you’ll show up in a featured section on their home screen, and your messages will show with a ‘Keen flatmate’ badge. This is a feature only available on the Flatmates app.

You’ll only appear for people in one of your preferred locations.

How many spotlights are available?

To keep things fair, only 12 people can be spotlighted in each suburb at any one time. That way potential flatmates see a curated handful of people motivated to move into their home, not a wall of paid profiles.

If your preferred suburb is full, we’ll let you know before you pay.

Am I eligible for a spotlight?

Only members with an upgraded plan (Basic or Full) will be eligible to purchase a spotlight.

Members with a Full plan get one free spotlight included.

Can I buy a spotlight at any time?

Yes! As long as there’s a spot open in your preferred suburb.

Will this guarantee I find a room?

No. Spotlight increases your visibility to people with rooms, but finding the right place still depends on the conversations you have from there.

People are choosing who they’ll share their home with, so not every room will be the right fit. The more detailed your profile, the easier it is for the right people to recognise you’re a good fit.

Can I pause my spotlight?

Unfortunately spotlights cannot be paused or deactivated, so please ensure that your listing remains active to get the full 7 days of spotlight.

Can I have more than one spotlight for my listing?

You can only redeem or purchase one spotlight per listing at a time. If you wish to spotlight your listing again, you can do so at the expiry of the current spotlight.

You will only be able to redeem or purchase a spotlight if there is a spot available in that suburb. If a place is open, this will be displayed at the top of your listing.

What if my listing is undergoing security checks?

If your account is placed into moderation for security checks and your listing is temporarily removed from search, your spotlight will be placed on hold for the time it wasn’t available. The expiry of your spotlight will be extended to cover this.

What if I change my listing suburb(s)?

Your purchased spotlight will only apply to the one suburb selected at the time of redeeming or purchase.

Ensure your preferred suburb is correct prior to redeeming or purchasing the spotlight.

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