Verifying your ID is easy with Equifax. Simply grab your passport or drivers license (Australian only), fill in the verification form and then wait to be verified.
Verifying your ID can help you find a flatmate or home faster – members will know that you’re a legitimate person and may be more likely to message you. You’ll also feel safer going to meet new potential flatmates knowing that their identification has been verified.
If you’re having trouble with the ID verification process, check out some of our common FAQs below.
How do I know if a member has been verified?
If they’re approved, an ID verified badge will appear on their person listing page. Ditto for your own listing.
How much does it cost?
Our new ID verification feature is built into our plans. If you purchase an upgrade with us, you are eligible for an ID verification with Equifax.
Am I eligible for the verification?
Members will need to have a person listing and an upgraded plan to be eligible for the ID verification. Even if you are listing your property, you will need a person listing to apply for the ID verification. You can deactivate your person listing once done.
How long does it take?
The whole process should take less than 5 minutes.
What if I’m knocked back?
You’ll be given 2 attempts to correctly and successfully verify your ID. If your second attempt at verification fails, you will need to contact us to request another two attempts.
How long does the verification last?
Your verified ID with Equifax will remain on your account for 6 months. Once it has expired, if you wish to verify again, you will need to re-do the process.
Do I have to verify my ID?
There is no obligation to verify your ID. However, members will be more inclined to message and meet up with other members who are verified.
What happens to my data?
What happens when my application has been delayed?
Don’t worry, this can happen when it’s busy. We’ll continue to process your application in the background with Equifax and we’ll message you once we have an outcome.
Your question still isn’t answered above? Contact our friendly support team at firstname.lastname@example.org .